Gaya APA

Michelli, J, A. (2014). Leading the Starbucks Way : 5 Principles for Connecting With Your Customers, Your Products, and Your People . United States: McGraw-Hill Education.

Gaya MLA

Michelli, Joseph, A.. "Leading the Starbucks Way : 5 Principles for Connecting With Your Customers, Your Products, and Your People". United States: McGraw-Hill Education, 2014. Text.